Domestic Shipping:

  • We offer shipping anywhere in India. Estimated delivery time would be 0 - 7 working days. Orders received on Sunday or during Holidays are dispatched on the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
  • Orders cannot be shipped to PO boxes or military addresses; rural domestic addresses require one or more additional days to deliver.
  • We use the best courier services and expect your orders to be delivered to you within reasonable time. However, if there is a delay, please contact us so that we can track with the courier and help you to get your product.

 

International Shipping:

  • We offer shipping anywhere outside India. Dispatch time would be 2 - 7 working days from the receipt of order and payment. Orders received on Sunday or during Holidays are dispatched on the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

 

General Scenario

  • In case we receive a cancellation e-mail after the order has already been “processed” by us, such orders cannot be cancelled. Athachi Sons Private Ltd (mync.in) has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Athachi Sons Private Ltd (mync.in) and accept the decision of Athachi Sons Private Ltd (mync.in) regarding cancellation.

 

Cancellation of Order by Athachi Sons Private Ltd (mync.in)

  • Athachi Sons Private Ltd (mync.in) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the user shall be informed of the same.
  • If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Athachi Sons Private Ltd (mync.in) for re-delivery shall be claimed from the user.

 

Returns & Refunds

  • Return Policy: All products are dispatched on “non-returnable” basis. Returns will be entertained only if there is damage / loss of product during the delivery. In such case, please get a certificate from the courier company and contact our customer care who will assist you in giving refund or replacement of the product.
  • If the package is intact and still you find shortage inside the package, then also contact our customer care who will assist you in giving refund or replacement of the product after verifying the authenticity of the complaint
  • Refund, if any, shall be made at the same issuing bank through which the product was purchased.
  • For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
  • All refunds shall be made in Indian Rupees only.
  • We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that a wrong item is delivered to you
  • In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
  • To get a refund or replacement, email us at info@athachi.com your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
  • If the replacement item is not available, we will try to give the customer best possible alternatives, but the choice of the customer shall be final in such cases.
  • If the customer has already paid, 100% refund will be given if the product is not available or the product is not shipped.

 

You Agree and Confirm:

  • That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you.
  • We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control.
  • You agree to use the services provided by the Company for lawful purposes only and comply with all applicable laws and regulations while using/accessing and transacting on the site.
  • You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time.
  • If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
  • You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the site.
  • Before placing an order, you acknowledge to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the site, you agree to be bound by the conditions of sale included in the item’s description without exception.
  • Not with standing the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will refund the payment of the order/product, if any, made by you under the relevant order within 72 hours.

 

Disclaimers:

  • You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgement before entering any transactions. The Company will make best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, the actual colour, size, shape and appearance may have variations from the depiction on your mobile/computer screen.

 

Reviews, Feedback, Submissions:

  • All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the site or otherwise disclosed, submitted or offered in connection with use of the site (collectively, the Comments) shall be and remain the property of the Company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the Company shall exclusively own all such rights, titles and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise.
  • The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction and without compensating the user in any way. The Company is and shall be under no obligation to: (i) maintain any Comments in confidence; or (ii) pay compensation for any Comments; or (iii) respond to any Comments. You agree that any Comments submitted by you on the site will not violate the Terms of Use or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. The Company does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the site. You hereby grant the Company the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Company and its affiliates against all claims, loss and liabilities resulting from any Comments you submit.
  • Further, any reliance placed on Comments available on the site from a third party shall be at your sole risk and expense.

 

Copyright & Trademark: 

  • The Company expressly reserves all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the site. Access to or use of the site does not confer and should not be considered as conferring upon anyone any license, sub-license to the Company’s intellectual property rights. All rights, including copyright, in and to the site are owned by or licensed to the Company. Any use of the site or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of the Company.
  • You may not modify, distribute or re-post anything on the site for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of the Company, its affiliates, or its partners. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the site. Access to or use of the site does not authorize anyone to use any name, logo or mark in any manner. References on the site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply the Company’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.

 

Objectionable Material:

  • You understand that by using the site or any services provided on the site, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the site and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

 

Indemnity:

  • You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.

 

Limitation of Liability:

  • The aggregate liability of the Company, if any, that is established and ordered by a court of competent jurisdiction pursuant to a claim, shall in no event extend beyond refund of the money charged from a user for purchases made pursuant to an order under which such liability has arisen and been established.
  • It is acknowledged and agreed that notwithstanding anything to the contrary, the Company shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.

 

Termination:

  • This User Agreement is effective unless and until terminated, either by you or by the Company. You may terminate this User Agreement at any time, provided that you discontinue any further use of the site. The Company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the site.
  • The Company’s right to any Comments and to be indemnified pursuant to the terms hereof, shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for product(s) already ordered from the site or affect any liability that may have arisen under the User Agreement prior to the date of termination.

 

Governing & Jurisdiction:

  • The User Agreement shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
  • Any dispute or difference, whether on the interpretation or otherwise, in respect of any terms hereof shall be referred to an independent arbitrator to be appointed by the Company. Such an arbitrator’s decision shall be final and binding on the parties. The arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended or replaced from time to time. The seat of arbitration shall be Palakkad District in Kerala state of India and the language of the arbitration shall be English.
  • Subject to the aforesaid, the Courts at Palakkad shall have exclusive jurisdiction over any proceedings arising in respect of the User Agreement.

 

Report Intellectual Property Rights Infringement:

  • Athachi sons Private Limited and its affiliates respect the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at kk@athachi.com
  • We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false, or misleading information to the company may result in civil and/or criminal liability.
  • You agree to indemnify the company for all claims brought by a third party(ies) against the company arising out of or in connection with the submission of your email at kk@athachi.com 

 

Grievance Policy:

  • In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011, the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the site, including those pertaining to breach of the Terms of Use or any other policies are published as under.

Kalyanakrishnan N H
Athachi Sons Private Limited
17/718, Tharuvakode
Piriyari PO, Kallekad
Palakkad 678006
Kerala, India
Ph: 7994449362
Email: kk@athachi.com

 

Communication with Company:

  • If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an email to: info@athachi.com.
  • In the event of loss of access to the website, you may contact the Company by sending an email to: info@athachi.com